FAQ's

 
 

 

Returns & Exchanges?

Simply Suite is committed to providing you with beautiful stationery designs that are easy to use. Due to the nature of our products, we do not accept refunds or exchanges. Please ask any question you might have, before purchasing. We are happy to help. Refunds will not be granted for color differences between online proofs and the printed product, or grammatical/spelling errors. 

 

 

Fonts

All fonts are embedded within our templates, unless otherwise noted. Due to licensing restrictions, we do not supply any font files. Further, typography and calligraphy are essential elements of our designs. We spend hours researching, testing and working with a myriad of options, even designing our own fonts on occasion. As a result we do not share our font names or sources. 

 

 

Can I get the Native fILES?

We do not sell or give out our native InDesign, Photoshop or Illustrator Files. 

 

 

color Changes?

We are happy to modify colors on a number of our products and detail this information directly on the product listing. 

 

 

How do I edit my template?

It's super easy! Follow this guide or watch this video tutorial. 

 

 

software requirements?

The latest version of Adobe Acrobat Reader is required for editing our Printable Templates. If you do not already have it, you can download it for free, here: www.get.adobe.com/reader

 

 

semi-custom order pROCESS?

We will send your first digital proof within 3-5 days of receiving your preferred wording. 

 

 

where should i Print?

We recommend a variety of options for printing and trimming your Simply Suite templates. Click here for printing suggestions and details. As mentioned above, Simply Suite is not responsible for the quality of your print and will not be held responsible for printing errors. All of our designs come as high resolution files that are ready to print. 

 

 

What pAPER shOULD i USE?

We're putting together a comprehensive guide on this. In the mean time, our short answer is to print on heavy cardstock. 

 

 

Where can i find envelopes?

We're putting together a comprehensive guide on this one too. In the mean time, our short answer is Paper Source or Envelopes.com.